1. Bookings & Reservations

Bookings are confirmed once full payment or a valid credit card guarantee is provided. All flight information must be accurate to ensure proper pickup scheduling.

2. Cancellation Policy

We understand plans change. Please review our cancellation terms:

• Full Refund: Cancel 24+ hours before pickup.
• 50% Charge: Cancel less than 24 hours before pickup.
• No Refund (No-Show): Failure to cancel or passenger absence at the pickup location.

3. Passenger Conduct

To ensure safety and comfort:

• Seatbelts must be worn at all times.
• Smoking (including vaping) is strictly prohibited.
• Consumption of alcohol is not permitted unless pre-authorized.
• Drivers reserve the right to refuse service to disorderly passengers.

4. Luggage Policy

Passengers are permitted standard luggage (2 suitcases + 2 carry-ons). Additional luggage may incur extra fees and must be requested in advance. We are not liable for lost or damaged personal items left in the vehicle.

5. Waiting Time & Liability

We offer a complimentary 15-minute waiting time for standard pickups and 30 minutes for airport arrivals. Pittsburgh Shuttle Service is not liable for delays caused by traffic, weather, or security checkpoints.